Uplift Hearing LLC (“Uplift Hearing,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting www.uplifthearing.com, communicating with our practice, scheduling an appointment, or using our services.

This Privacy Policy explains the types of information we may collect, how we use that information, when it may be shared, and the choices available to you.

1. Information We May Collect

We may collect information that you voluntarily provide to us, including:

• Your name

• Email address

• Telephone number

• Mailing address

• Appointment information

• Messages or questions submitted through our website

• Insurance information

• Information related to your hearing-care needs that you choose to provide

• Payment and billing information

• Other information you provide when contacting or receiving services from Uplift Hearing

We may also automatically collect certain technical information when you visit our website, including:

• Internet Protocol (IP) address

• Browser type

• Device information

• Pages viewed

• Date and time of your visit

• Referring website

• General location information

• Website interaction and analytics information

2. Health Information and HIPAA

Certain information collected by Uplift Hearing in connection with providing healthcare services may constitute Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and other applicable healthcare privacy laws.

When HIPAA applies, our collection, use, disclosure, and protection of your PHI is governed by our Notice of Privacy Practices and applicable federal and state law.

This Website Privacy Policy is intended to describe our general website and online privacy practices. It does not replace our HIPAA Notice of Privacy Practices.

Please avoid submitting highly sensitive medical information through general website contact forms unless specifically instructed to do so by Uplift Hearing.

3. How We Use Your Information

We may use information collected through our website or communications to:

• Schedule and manage appointments

• Respond to questions and requests

• Provide audiology and hearing-care services

• Communicate regarding appointments, services, products, billing, or insurance

• Verify insurance eligibility or benefits when appropriate

• Process payments

• Provide customer and patient support

• Improve our website, services, and patient experience

• Maintain the security and operation of our website

• Comply with legal and regulatory requirements

• Protect the rights, safety, and property of Uplift Hearing, our patients, and others

We may also use information for additional purposes with your consent or as permitted by law.

4. Appointment Communications

If you provide a telephone number, email address, or other contact information, you may receive communications from Uplift Hearing concerning your inquiry, appointments, services, or other matters related to your relationship with our practice.

Depending on the communication methods you authorize, these communications may include telephone calls, email, appointment reminders, or text messages.

Standard message and data rates may apply to text messages.

Providing consent to receive optional promotional communications is not a condition of receiving healthcare services.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Operate website features

• Remember preferences

• Understand website traffic

• Analyze how visitors interact with the website

• Improve website functionality and performance

• Help protect the website from fraud or misuse

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect the functionality of portions of the website.

6. Analytics and Third-Party Service Providers

We may use third-party companies to assist with services such as:

• Website hosting

• Online appointment scheduling

• Website analytics

• Payment processing

• Email or text communications

• Business operations

• Technology and security services

These providers may receive information necessary to perform services on our behalf.

Where required, we take appropriate steps to require service providers handling protected health information to maintain safeguards required by applicable law.

Third-party websites and services have their own privacy practices, and we encourage you to review their privacy policies.

7. Payment Information

If online payments are made available through our website, payment information may be processed by a third-party payment processor.

Uplift Hearing may not directly store complete credit or debit card information when transactions are processed by an external payment provider.

The payment provider's privacy policy and terms may also apply to your transaction.

8. Insurance Information

Uplift Hearing works with various insurance plans and hearing-benefit programs.

Information you provide regarding insurance coverage may be used to:

• Verify coverage or eligibility

• Coordinate benefits

• Submit or assist with claims

• Communicate with insurers or benefit administrators

• Obtain payment for services where applicable

Health and insurance information will be handled according to applicable healthcare privacy requirements.

9. How We May Share Information

We do not sell personal health information.

We may share personal information when reasonably necessary with:

• Healthcare professionals involved in your care

• Insurance companies and hearing-benefit administrators

• Service providers performing services on our behalf

• Payment processors

• Technology and website providers

• Government agencies or regulatory authorities when required by law

• Law enforcement when disclosure is legally required

• Professional advisers such as accountants, attorneys, or consultants

We may also disclose information when necessary to protect our rights, investigate suspected fraud or security issues, or protect an individual's health or safety as permitted by law.

Uses and disclosures of PHI are additionally governed by HIPAA and our Notice of Privacy Practices.

10. Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information under our control.

However, no website, electronic communication system, or method of data transmission can be guaranteed to be 100% secure.

For that reason, please do not use general website forms or ordinary email to send highly sensitive information unless specifically directed by our staff.

11. Email and Electronic Communications

Email and other forms of electronic communication may not always be fully secure.

By contacting us electronically, you acknowledge the inherent risks associated with electronic communications.

When appropriate, Uplift Hearing may use more secure communication methods for healthcare information.

12. Children's Privacy

Our website is intended primarily for adults, including parents and guardians seeking hearing-care services for themselves or others.

We do not knowingly collect personal information directly from children under 13 through the website without appropriate parental or legal guardian involvement.

Parents or guardians who believe a child has submitted personal information without authorization may contact us to request assistance.

13. Links to Other Websites

Our website may contain links to third-party websites, including hearing-aid manufacturers, insurance companies, healthcare resources, or other organizations.

Uplift Hearing is not responsible for the privacy, security, content, or practices of websites operated by third parties.

14. Your Privacy Choices

Depending on applicable law and the type of information involved, you may have rights concerning your personal information.

These may include the ability to:

• Request access to certain information

• Request correction of inaccurate information

• Request restrictions concerning certain communications

• Withdraw consent for optional marketing communications

• Request information about certain disclosures

Additional rights concerning medical information are described in our HIPAA Notice of Privacy Practices.

To make a privacy-related request, contact us using the information below.

15. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain business and medical records, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

Medical-record retention may be subject to separate federal, state, professional, and insurance requirements.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or legal requirements.

When changes are made, the updated policy will be posted on this website with a revised effective date.

We encourage you to review this page periodically.

17. Contact Us

Questions regarding this Privacy Policy or our privacy practices may be directed to:

Uplift Hearing LLC
Phoenix, Arizona and surrounding service locations
Phone: 520-483-6741
Email: help@uplifthearing.com
Website: www.uplifthearing.com

For questions specifically concerning your protected health information or HIPAA privacy rights, please contact Uplift Hearing using the information above.